Remote Hands are an essential service for any business with co-located infrastructure. It provides a reliable, on-site presence to perform specific, instructed tasks exactly as requested. Unlike Smart Hands, which involves complex diagnostics, Remote Hands is about efficient execution of routine and emergency tasks, acting as a direct extension of your remote team.
Precise, on-site technical assistance for your co-located hardware, available 24/7.
On-demand power cycling or hard reboots of servers, switches, and other unresponsive data centre equipment.
Plugging in, unplugging, and tracing copper or fibre optic cables according to your precise instructions and port mapping.
Checking and reporting the status of equipment indicator lights (LEDs), physical connections, and console screen error messages.
Efficiently swapping hot-swappable components like power supply units (PSUs), fans, hard drives (HDDs/SSDs), and SFPs.
Receiving shipments, moving equipment within the data centre, and performing physical inventory checks based on your records.
Connecting a crash cart or serial console to a device to provide you with remote terminal access for direct management.
Real-world experience and rapid response when it matters most.
We prioritize practical, real-world experience over certifications. Our technicians have spent decades solving complex issues inside Sydney's data centres, not just reading about them.
Our core feature. When your infrastructure is down, you need immediate help. We guarantee a rapid, same-day dispatch to get your systems back online as quickly as possible.
We provide expert Smart Hands and Remote Hands services across the entire Sydney metropolitan area, covering every major data centre facility without exception.
We service all major data centres in Sydney, ensuring you have expert support wherever your infrastructure is located.
SY1, SY2, SY3, SY4, SY5, SY6, SY7 & more
S1, S2, S3 & more
IC1, IC2, IC3 & more
Remote Hands involves a technician following a specific set of instructions to perform routine or emergency tasks, like power cycling a server or checking a cable. Smart Hands involves more complex, diagnostic work where the technician uses their expertise to troubleshoot and resolve issues without explicit step-by-step instructions.
We specialize in rapid response. For emergency requests within the Sydney metro area, we guarantee same-day dispatch, ensuring a technician is on-site to assist you as quickly as possible, 24/7.
To ensure a fast and successful resolution, please provide the data centre location, rack number, device details (make/model), specific port numbers if applicable, and clear, step-by-step instructions for the task you need performed.