24/7 Remote Hands Support
Remote hands is remote-directed data-centre work: power cycles, cable reseats, visual checks and simple swaps under your instruction. Escalate to smart hands when the job needs skilled judgement on site.
Immediate on-site technical assistance in Sydney's top data centres. Server reboots, visual checks, and basic port verifications executed in minutes — any time, day or night.
What Remote Hands Covers
Quick, non-intrusive tasks that your infrastructure needs a human hand for — without waiting for a full engineering visit.
Server Reboots & Power Cycling
Hard or soft reboots of your servers, storage, or network equipment executed immediately on request — no waiting for scheduled maintenance windows.
Visual & LED Status Checks
Physical inspection of your hardware for fault LEDs, loose cables, drive bay status, or anything that remote monitoring can't see.
Cable & Port Verification
Confirm a cable is seated, a transceiver is installed, or a fibre patch is connected to the correct port — fast, accurate, documented.
Console & KVM Access
Connect a crash cart or KVM device to your server so your engineers can get console access when out-of-band management isn't available.
Device Resets & Interventions
Reset a locked IPMI, press a stuck power button, or intervene physically on any device that needs a human hand rather than a remote command.
Media & Small Parts Handling
Insert or remove USB drives, swap transceivers, or swap a failed drive in a hot-swap bay — quick tasks that don't require an engineering engagement.
Remote Hands vs Smart Hands — Which Do You Need?
Remote Hands
- Server or device reboots
- Visual LED / status checks
- Cable and port verification
- KVM / crash cart connection
- Drive and transceiver swaps
- USB media insertion / removal
- Basic ticket and compliance logging
Smart Hands
- Full rack & stack deployments
- Structured cabling projects
- Hardware replacement (CPU, RAM, MBD)
- Router & switch configuration
- Advanced fault diagnostics
- Hardware logistics & receiving
- Detailed completion reports & photos
How It Works
From your request to task confirmation in four simple steps.
Submit the Request
Email, call, or use our portal to log the task. Include the rack location, equipment details, and exactly what you need done. Urgent tasks get an immediate response.
Confirmation & Dispatch
We confirm the task details, verify access at the facility, and dispatch the nearest available technician. You'll receive an ETA within minutes.
Task Executed
Our technician performs the task exactly as specified, providing live updates via phone or ticket. Simple tasks are typically completed within minutes of arrival.
Confirmation & Log
You receive a confirmation once the task is done, with a timestamped log entry you can use for change records or compliance documentation.
Facilities We Cover
Active site clearances at every major Sydney data centre — no delays, no approval waiting time.
What IT Teams Say
"A switch hung at 3 AM during a maintenance window and we couldn't reach it remotely. eWEB TEC had someone at NextDC within 20 minutes for a power cycle. Saved the night."
"We use them for all our Remote Hands at Equinix SY1. Always responsive, always accurate, and the ticket logs they provide are detailed enough to satisfy our change management process."
"Extremely professional. They understand data centre protocols, work quietly and efficiently, and I've never had a task go wrong. Reliable doesn't even cover it."
Ready to upgrade your IT?
Whether you need emergency smart hands, corporate IT support, or a custom AI automation strategy, our Sydney team is ready to help.
Call Us Directly
0407 453 817
Locations
8 Frederick Street, Artarmon NSW 2064
Warriewood, NSW 2102
Send a Message
Frequently Asked Questions
Clear answers to help you make the right choice.