Remote hands is remote-directed data-centre work: power cycles, cable reseats, visual checks and simple swaps under your instruction. Escalate to smart hands when the job needs skilled judgement on site.
Same data centres as smart hands: Equinix SY1 to SY5 at Mascot and Alexandria, NextDC S1/S2 at Macquarie Park, Global Switch Ultimo, CDC Eastern Creek and Marsden Park. You stay on the phone; we are the hands. Call +61 407 453 817.
Short tasks done under your instruction while you watch the console or monitoring.
Soft or hard reboots of servers, storage and network gear, done while you watch the console.
Fault LEDs, drive bay status and loose cables: the things your monitoring cannot see.
Confirm a cable is seated, an optic is fitted, or a fibre patch is in the port your diagram says.
Connect a crash cart or KVM so your engineers get a console when out of band management is down.
Reset a locked IPMI or press a stuck power button: anything that needs a finger rather than a remote command.
Insert or remove USB media, swap optics, or swap a failed drive in a hot swap bay.
When your NOC is testing a carrier or cross connect, we place a loop on the floor under your instruction. Directed work only: we do not design the test.
Switch ports and optics checked at a data centre under the customer's direction. The facility name is blurred in the photo.
A fibre lead and SFP module pulled and reseated at a switch. This is the kind of job we do while you stay on the phone. Cable tags and circuit labels are blurred in the photos.
Fibre leads on a live patch panel checked port by port against the panel labels. Panel labels, circuit codes and cable markings are blurred in the photo.
A crash cart connected to a server at the rack, so the console can be read back to you. Screen text, cable tags and asset labels are blurred in the photo.
Call +61 407 453 817 or use the contact form. Give the building (IBX or site code), the rack, the device and exactly what you need done.
We confirm the task and check facility access has cleared, then send an engineer.
The engineer does what you ask, step by step, with you on the phone. If what we find does not match your instructions, we stop and ask rather than guess.
A timestamped record of what was done, when and by whom, for your change record.
We do remote hands at the same buildings. Rosebery, Botany and Waterloo border the Equinix buildings in Mascot and Alexandria, so a job there is one of SY1 to SY5. Street addresses and access notes are on the smart hands page.
SY1/SY2 at 639 Gardeners Road, Mascot. SY3 to SY5 on Bourke Road, Alexandria. Reboots, LED checks, reseats and console under your instruction. Name the IBX on the ticket.
Request Equinix remote hands400 Harris Street. Separate dock and after-hours process. Do not mix an Ultimo reboot with a Mascot ticket.
Request Ultimo remote handsS1 Eden Park Drive, S2 Giffnock Avenue. Named NextDC coverage is S1/S2. Other NextDC sites, including Artarmon S3/S6, once access is confirmed.
Request NextDC remote handsEastern Creek: 17 Roberts Road (EC1 to EC4 live). Marsden Park: 105-113 Hollinsworth Road. Directed reboots and checks at either campus. Put the building on the ticket.
Request CDC remote handsIf the task needs judgement (rack and stack, structured cabling, motherboard work), book smart hands instead of stretching a remote-hands ticket.
Short, directed tasks at the rack while you give the instructions: rebooting a server, checking a port or LED, swapping a drive or optic, or inserting USB media. Work that needs judgement is smart hands.
Faults are dispatched 24/7. How soon we are on the floor depends on the building's access process, which has to clear first. Planned work needs 24 hours' notice.
Remote hands is directed work: reboots, LED checks, reseats and media swaps while you give the instructions. Smart hands is an engineer who follows your MOP and uses judgement: rack and stack, cabling, hardware replacement and fault finding.
Yes. Faults are dispatched 24/7, including nights, weekends and public holidays. Planned work needs 24 hours' notice so facility access can clear.
Our main data centres are Equinix SY1 to SY5 (Mascot and Alexandria), NextDC S1/S2 (Macquarie Park), Global Switch Ultimo, and CDC Eastern Creek and Marsden Park. AirTrunk, Macquarie Data Centres and Vocus Sydney when we hold current access. Confirm the building on the ticket.
Yes. SY1 and SY2 are at 639 Gardeners Road, Mascot. SY3 to SY5 are on Bourke Road, Alexandria, on the same campus. Name the IBX. Directed tasks only; escalate to smart hands if the job needs judgement.
Yes. Those suburbs border the Equinix buildings on Gardeners Road and Bourke Road. Put the IBX code (SY1 to SY5) on the ticket.
Yes. CDC Eastern Creek is 17 Roberts Road, where EC1 to EC4 are live (EC5 and EC6 as they come online). CDC Marsden Park is 105-113 Hollinsworth Road. Name the building on the ticket; that campus is still being built out.
Yes. Every Remote Hands task is logged with a timestamped record of what was done, by whom, and the outcome. This can be used directly for your change management and audit records.
Every remote hands call-out is billed hourly with a 2-hour minimum, covering travel, facility sign-in, the work and the report. Attendance is from 90 minutes when clearances allow. Business hours are 8am to 6pm Monday to Friday; nights, weekends and public holidays are after-hours. Planned change windows need 24 hours’ notice so the facility access request can clear: you lodge it and add our engineer, or we raise it on your account with written authority. Faults are dispatched 24/7. More detail in what smart hands costs in Sydney.
Call +61 407 453 817 or send a message and we will call you back.
Artarmon NSW 2064 · Narrabeen NSW 2101 · Sydney data centres 24/7