Remote hands in Sydney data centres
Remote hands is remote-directed data-centre work: power cycles, cable reseats, visual checks and simple swaps under your instruction. Escalate to smart hands when the job needs skilled judgement on site.
Same halls as smart hands — Equinix SY1–SY5 at Mascot and Alexandria, NextDC S1/S2 at Macquarie Park, Global Switch Ultimo, CDC Eastern Creek and Marsden Park. You stay on the phone; we are the hands. Call +61 407 453 817.
- 24/7 dispatch
- Named hall on every ticket
- Your MOP, our hands
- Since 2003
- Definition
- remote-directed on-site tasks (reboot, reseat, visual checks, simple swaps) under your instruction
- Escalation
- becomes smart hands when judgement, cabling or complex hardware work is required
- Where
- Equinix SY1–SY5 (Mascot/Alexandria), NextDC S1/S2, Global Switch Ultimo, CDC Eastern Creek and Marsden Park; pair with smart hands for deeper work
- Contact
- +61 407 453 817 · eWEB TEC since 2003
What Remote Hands Covers
Quick, non-intrusive tasks that your infrastructure needs a human hand for — without waiting for a full engineering visit.
Server Reboots & Power Cycling
Hard or soft reboots of your servers, storage, or network equipment executed immediately on request — no waiting for scheduled maintenance windows.
Visual & LED Status Checks
Physical inspection of your hardware for fault LEDs, loose cables, drive bay status, or anything that remote monitoring can't see.
Cable & Port Verification
Confirm a cable is seated, a transceiver is installed, or a fibre patch is connected to the correct port — fast, accurate, documented.
Console & KVM Access
Connect a crash cart or KVM device to your server so your engineers can get console access when out-of-band management isn't available.
Device Resets & Interventions
Reset a locked IPMI, press a stuck power button, or intervene physically on any device that needs a human hand rather than a remote command.
Media & Small Parts Handling
Insert or remove USB drives, swap transceivers, or swap a failed drive in a hot-swap bay — quick tasks that don't require an engineering engagement.
Circuit loop-backs
When your NOC is testing a carrier or cross-connect, we can place a loop on the floor under your instruction. Directed work only — we do not design the test.
Remote Hands vs Smart Hands — Which Do You Need?
Remote Hands
- Server or device reboots
- Visual LED / status checks
- Cable and port verification
- KVM / crash cart connection
- Drive and transceiver swaps
- USB media insertion / removal
- Basic ticket and compliance logging
Smart Hands
- Full rack & stack deployments
- Structured cabling projects
- Hardware replacement (CPU, RAM, MBD)
- Advanced fault diagnostics
- Hardware logistics & receiving
- Detailed completion reports & photos
How It Works
From your request to task confirmation in four simple steps.
Submit the Request
Email, call, or use our portal to log the task. Include the rack location, equipment details, and exactly what you need done. Urgent tasks get an immediate response.
Confirmation & Dispatch
We confirm the task details, verify access at the facility, and dispatch the nearest available technician. You'll receive an ETA within minutes.
Task Executed
Our technician performs the task exactly as specified, providing live updates via phone or ticket. Simple tasks are typically completed within minutes of arrival.
Confirmation & Log
You receive a confirmation once the task is done, with a timestamped log entry you can use for change records or compliance documentation.
Same halls as smart hands
Remote hands is directed work at a named IBX. Streets around the Equinix campus — Rosebery, Botany, Waterloo — use this page. Hall cards and access notes live on smart hands.
Equinix Mascot–Alexandria
SY1/SY2 at 639 Gardeners Road, Mascot. SY3–SY5 on Bourke Road, Alexandria. Reboots, LED checks, reseats and console under your instruction. Name the IBX on the ticket.
Request Equinix remote handsGlobal Switch Ultimo
400 Harris Street. Separate dock and after-hours process. Do not mix an Ultimo reboot with a Mascot ticket.
Request Ultimo remote handsNextDC Macquarie Park
S1 Eden Park Drive, S2 Giffnock Avenue. Named NextDC coverage is S1/S2. Other NextDC halls, including Artarmon S3/S6, once access is confirmed.
Request NextDC remote handsCDC Eastern Creek & Marsden Park
Eastern Creek: 17 Roberts Road (EC1–EC4 live). Marsden Park: 105–113 Hollinsworth Road. Directed reboots and checks at the named building. Name the hall on the ticket.
Request CDC remote handsIf the task needs judgement — rack and stack, structured cabling, motherboard work — book smart hands instead of stretching a remote-hands ticket.
How We Work
What working with us in a Sydney data centre actually involves.
Equinix SY1–SY5 at Mascot and Alexandria, NextDC S1/S2 at Macquarie Park, Global Switch at Ultimo, CDC Eastern Creek and Marsden Park. Each hall has its own access rules. Other metro sites when we hold clearance.
Every task comes back with what was done, when, and by whom — detailed enough to satisfy a change-management process.
We execute the MOP you supply. If what we find does not match the runbook, we stop and call you rather than guess.
Maintenance windows and hardware failures do not keep office hours, so neither does the phone.
What is Remote Hands?
Remote Hands refers to basic technical assistance provided by our on-site data centre technicians. It covers simple tasks that don't require specialist tools — such as rebooting a server, checking physical port status, swapping a drive, or inserting a USB.
How quickly can Remote Hands be executed?
Because Remote Hands tasks are straightforward, they can typically be executed within minutes of our technician arriving on-site. We aim to have someone at the facility within 60–90 minutes of a standard request, and faster for urgent tickets.
What is the difference between remote hands and smart hands?
Remote Hands covers basic, non-intrusive tasks — reboots, visual checks, cable verification, media swaps. Smart Hands involves complex engineering work: hardware replacement, advanced troubleshooting, full rack deployments, and network configuration.
Are your technicians available 24/7?
Yes, our data centre support teams are available 24 hours a day, 7 days a week, 365 days a year to ensure your infrastructure stays online whenever you need us.
Which data centres do you cover?
Core halls are Equinix SY1–SY5 (Mascot and Alexandria), NextDC S1/S2 (Macquarie Park), Global Switch Ultimo, and CDC Eastern Creek and Marsden Park. AirTrunk, Macquarie Data Centres and Vocus Sydney when we hold current access. Confirm the hall on the ticket.
Do you do remote hands at Equinix Mascot?
Yes. SY1 and SY2 are at 639 Gardeners Road, Mascot. SY3–SY5 are on Bourke Road, Alexandria, on the same campus. Name the IBX. Directed tasks only — escalate to smart hands if the job needs judgement.
Our colo is in Rosebery or Botany — do you cover it?
Yes. Those streets sit on the Mascot–Alexandria campus belt. Name the hall on the ticket.
Do you work at CDC Eastern Creek and Marsden Park?
Yes. CDC Eastern Creek is 17 Roberts Road — halls EC1–EC4 are live (EC5 and EC6 as they come online). CDC Marsden Park is 105–113 Hollinsworth Road. Name the building on the ticket; that campus is still being built out.
Do you provide documentation of the work done?
Yes. Every Remote Hands task is logged with a timestamped record of what was done, by whom, and the outcome. This can be used directly for your change management and audit records.
Is there a minimum charge, and what counts as after-hours?
Every remote hands call-out has a 2-hour minimum, covering travel, facility sign-in, the work and the report. Business hours are 8am–6pm Monday to Friday; nights, weekends and public holidays are after-hours. Planned change windows need 24 hours’ notice so the facility access request can clear: you lodge it and add our engineer, or we raise it on your account with written authority. Faults are dispatched 24/7. More detail in what smart hands costs in Sydney.
Ready to talk?
Call +61 407 453 817 or send a message — we will call you back.
Artarmon NSW 2064 · Narrabeen NSW 2101 · Sydney data centres 24/7