Last reviewed: 2026-08-06 · eWEB TEC
24/7 Remote Hands Support
Remote hands is remote-directed data-centre work: power cycles, cable reseats, visual checks and simple swaps under your instruction. Escalate to smart hands when the job needs skilled judgement on site.
Immediate on-site technical assistance in Sydney's top data centres. Server reboots, visual checks, and basic port verifications executed in minutes — any time, day or night.
Quick facts (citable)
- Definition — remote-directed on-site tasks (reboot, reseat, visual checks, simple swaps) under your instruction
- Escalation — becomes smart hands when judgement, cabling or complex hardware work is required
- Where — Sydney colo facilities; pair with 24/7 smart hands for deeper work
- Contact — 0407 453 817 · eWEB TEC since 2003
What Remote Hands Covers
Quick, non-intrusive tasks that your infrastructure needs a human hand for — without waiting for a full engineering visit.
Server Reboots & Power Cycling
Hard or soft reboots of your servers, storage, or network equipment executed immediately on request — no waiting for scheduled maintenance windows.
Visual & LED Status Checks
Physical inspection of your hardware for fault LEDs, loose cables, drive bay status, or anything that remote monitoring can't see.
Cable & Port Verification
Confirm a cable is seated, a transceiver is installed, or a fibre patch is connected to the correct port — fast, accurate, documented.
Console & KVM Access
Connect a crash cart or KVM device to your server so your engineers can get console access when out-of-band management isn't available.
Device Resets & Interventions
Reset a locked IPMI, press a stuck power button, or intervene physically on any device that needs a human hand rather than a remote command.
Media & Small Parts Handling
Insert or remove USB drives, swap transceivers, or swap a failed drive in a hot-swap bay — quick tasks that don't require an engineering engagement.
Remote Hands vs Smart Hands — Which Do You Need?
Remote Hands
- Server or device reboots
- Visual LED / status checks
- Cable and port verification
- KVM / crash cart connection
- Drive and transceiver swaps
- USB media insertion / removal
- Basic ticket and compliance logging
Smart Hands
- Full rack & stack deployments
- Structured cabling projects
- Hardware replacement (CPU, RAM, MBD)
- Router & switch configuration
- Advanced fault diagnostics
- Hardware logistics & receiving
- Detailed completion reports & photos
How It Works
From your request to task confirmation in four simple steps.
Submit the Request
Email, call, or use our portal to log the task. Include the rack location, equipment details, and exactly what you need done. Urgent tasks get an immediate response.
Confirmation & Dispatch
We confirm the task details, verify access at the facility, and dispatch the nearest available technician. You'll receive an ETA within minutes.
Task Executed
Our technician performs the task exactly as specified, providing live updates via phone or ticket. Simple tasks are typically completed within minutes of arrival.
Confirmation & Log
You receive a confirmation once the task is done, with a timestamped log entry you can use for change records or compliance documentation.
Facilities We Cover
Active site clearances at every major Sydney data centre — no delays, no approval waiting time.
What IT Teams Say
"A switch hung at 3 AM during a maintenance window and we couldn't reach it remotely. eWEB TEC had someone at NextDC within 20 minutes for a power cycle. Saved the night."
"We use them for all our Remote Hands at Equinix SY1. Always responsive, always accurate, and the ticket logs they provide are detailed enough to satisfy our change management process."
"Extremely professional. They understand data centre protocols, work quietly and efficiently, and I've never had a task go wrong. Reliable doesn't even cover it."
Ready to talk?
Call 0407 453 817 or send a message — we will call you back.
Artarmon NSW 2064 · Warriewood NSW 2102 · Sydney data centres 24/7
Frequently Asked Questions
Clear answers to help you make the right choice.
Frequently asked questions
What is Remote Hands?
Remote Hands refers to basic technical assistance provided by our on-site data centre technicians. It covers simple tasks that don't require specialist tools — such as rebooting a server, checking physical port status, swapping a drive, or inserting a USB.
How quickly can Remote Hands be executed?
Because Remote Hands tasks are straightforward, they can typically be executed within minutes of our technician arriving on-site. We aim to have someone at the facility within 60–90 minutes of a standard request, and faster for urgent tickets.
What is the difference between Remote Hands and Smart Hands?
Remote Hands covers basic, non-intrusive tasks — reboots, visual checks, cable verification, media swaps. Smart Hands involves complex engineering work: hardware replacement, advanced troubleshooting, full rack deployments, and network configuration.
Are your technicians available 24/7?
Yes, our data centre support teams are available 24 hours a day, 7 days a week, 365 days a year to ensure your infrastructure stays online whenever you need us.
Which data centres do you cover?
We cover all major Sydney colocation facilities including Global Switch, Equinix (SY1, SY3, SY4), NextDC (S1, S2), AirTrunk SYD01, Macquarie Data Centres, and Vocus.
Do you provide documentation of the work done?
Yes. Every Remote Hands task is logged with a timestamped record of what was done, by whom, and the outcome. This can be used directly for your change management and audit records.