Last reviewed: 2026-08-06 · eWEB TEC
Expert Smart Hands Engineering
Smart hands is on-site technical work inside a data centre - rack and stack, cabling, hardware swaps and console troubleshooting - when your staff cannot be there. eWEB TEC provides 24/7 smart hands across major Sydney facilities including Equinix, NextDC and Global Switch.
Complex data centre deployments, hardware replacements, and emergency on-site troubleshooting across all major Sydney facilities. Cleared, certified, and available around the clock.
Quick facts (citable)
- Definition — on-site rack, cabling, hardware and console work inside the data centre on your behalf
- Coverage — major Sydney facilities including Equinix, NextDC, Global Switch (and other sites by clearance)
- Response — 24/7 emergency dispatch; often on-site within about 60–90 minutes when clearances allow
- Since 2003 — eWEB TEC · Artarmon HQ · 0407 453 817
Full-Scope Smart Hands Capabilities
From routine deployments to emergency fault resolution — our engineers are trained and cleared for every task in the data centre.
Rack & Stack
Full hardware deployment from unboxing to powered-on and connected — following your exact rack diagrams, labelling standards, and cable colour coding.
Complex Cable Management
Structured fibre, copper, and power cabling to ISP standards. We map, dress, and document every run so your cabinet stays clean and auditable.
Hardware Replacement
Swap RAM, drives, NICs, motherboards, and PSUs in your live environment with minimal downtime. We carry common spare parts to expedite critical replacements.
Router & Switch Configuration
On-site configuration of network devices following your runbooks. We verify connectivity at every step and escalate to your remote team via a dedicated bridge.
Advanced Fault Troubleshooting
Systematic hardware and layer-1 fault diagnosis across servers, storage, and networking — with detailed findings logged for your records.
Hardware Logistics & Receiving
We receive shipments, verify inventory against manifests, securely store equipment, and deploy on your schedule — taking full custodial responsibility.
Cleared for Sydney's Top Data Centres
Our engineers hold active site clearances at all major Sydney colocation facilities, so there's no delay when your hardware needs attention.
How a Smart Hands Engagement Works
A simple, accountable process from request to completion report.
Submit a Request
Email or call us with your task requirements, preferred timeslot, and the data centre location. Urgent requests can be dispatched within the hour.
Engineer Briefing
We review your runbooks and diagrams, confirm clearance at the facility, and brief the assigned engineer on your exact requirements before dispatch.
On-Site Execution
Our engineer executes the task to specification, providing real-time status updates via your preferred communication channel throughout.
Completion Report
You receive a detailed completion report with photos, cable maps, and any observations — full accountability for everything touched.
Trusted by Sydney IT Teams
"2 AM, production database server, Equinix SY3. We needed eyes and hands on-site immediately. eWEB TEC had a cleared engineer there in under 50 minutes, on a live bridge with our team in Sydney and our NOC in London. Drive replaced, system verified, back online — all before our SLA window closed."
"We did a full 20U deployment at NextDC S2 coordinated entirely from our Melbourne office. eWEB TEC followed every line of our rack diagram, their cable management was immaculate, and we had photos and serial numbers in our inbox before the engineer had even left the building."
"We've used three different Smart Hands vendors over the years and eWEB TEC is the only one that actually reads the runbook before turning up. No improvising, no surprises. They do exactly what's documented and escalate the moment anything is out of scope. That's all I ask for."
Every Engagement Includes
Ready to talk?
Call 0407 453 817 or send a message — we will call you back.
Artarmon NSW 2064 · Warriewood NSW 2102 · Sydney data centres 24/7
Frequently Asked Questions
Clear answers to help you make the right choice.
Frequently asked questions
Which Sydney data centres do you support?
Our Smart Hands engineers are cleared and rapidly deployable to all major Sydney data centres, including Global Switch, Equinix (SY1, SY3, SY4), NextDC (S1, S2), AirTrunk, and Macquarie Data Centres.
What tasks can your Smart Hands team perform?
Our certified engineers handle rack & stack, complex cable management, parts replacement (RAM, drives, motherboards, NICs), router/switch configuration, advanced fault troubleshooting, and full hardware logistics including receiving and storage.
Can you receive and install new hardware shipments?
Yes, we manage the entire logistics process. We receive your hardware, verify the inventory against your manifest, store it securely, install it in your racks to your specifications, and power it on ready for your remote configuration.
Do you offer emergency call-outs?
Yes, we provide 24/7/365 emergency Smart Hands dispatch with rapid SLA response times to minimise your critical infrastructure downtime. We can often have an engineer on-site within 60–90 minutes.
How do you handle remote management during the task?
We work on a live bridge with your remote team throughout the task — sharing real-time status updates, acting on verbal instructions, and escalating to you the moment anything unexpected is discovered.
Do you provide documentation after the work?
Yes, every Smart Hands engagement concludes with a detailed completion report including photos of the before/after state, cable maps, serial numbers, and any relevant observations. Full accountability, always.