Sydney data-centre smart hands
Smart hands is on-site technical work inside a data centre — rack and stack, cabling, hardware swaps and console troubleshooting — when your staff cannot be there. eWEB TEC provides 24/7 smart hands at Equinix SY1–SY5 (Mascot and Alexandria), NextDC S1/S2 (Macquarie Park), Global Switch Ultimo, and CDC Eastern Creek and Marsden Park.
The job is a named hall and a MOP, not a suburb van run. Call +61 407 453 817 if you need someone on the floor tonight.
- 24/7 dispatch
- Named hall on every ticket
- Your MOP, our hands
- Since 2003
- Definition
- on-site rack, cabling, hardware and console work inside the data centre on your behalf
- Coverage
- Equinix SY1–SY5 (639 Gardeners Rd Mascot; Bourke Rd Alexandria), NextDC S1/S2 Macquarie Park, Global Switch Ultimo, CDC Eastern Creek and Marsden Park; other metro halls by clearance
- Response
- 24/7 emergency dispatch; often on-site within about 60–90 minutes when clearances allow
- Since 2003
- eWEB TEC · Artarmon HQ · +61 407 453 817
Full-Scope Smart Hands Capabilities
From routine deployments to emergency fault resolution — we follow your MOP at the named Sydney hall.
Rack & Stack
Full hardware deployment from unboxing to powered-on and connected — following your exact rack diagrams, labelling standards, and cable colour coding.
Complex Cable Management
Structured fibre, copper, and power cabling to ISP standards. We map, dress, and document every run so your cabinet stays clean and auditable.
Hardware Replacement
Swap RAM, drives, NICs, motherboards, and PSUs in your live environment with minimal downtime. We carry common spare parts to expedite critical replacements.
Advanced Fault Troubleshooting
Systematic hardware and layer-1 fault diagnosis across servers, storage, and networking — with detailed findings logged for your records.
Hardware Logistics & Receiving
We receive shipments, verify inventory against manifests, securely store equipment, and deploy on your schedule — taking full custodial responsibility.
Halls we name, streets we attend
Smart hands is a ticket at a named IBX, not a suburb marketing page. Rosebery, Botany, Waterloo and St Peters sit on the same Equinix campus belt as Mascot and Alexandria — we do not invent extra URLs for those streets.
Equinix Mascot–Alexandria
SY1 and SY2: Unit B/C, 639 Gardeners Road, Mascot 2020 — about two kilometres from Sydney Airport. SY3: 47 Bourke Road, Alexandria. SY4 and SY5: 200 Bourke Road, Alexandria. The market often says “Equinix Mascot” for the whole campus. Access, cages and escorts are still per IBX, so the ticket must name the hall.
Typical work: rack and stack, fibre and copper dressing, DIMM/drive/PSU swaps, console while your NOC is on the bridge.
Dispatch to Equinix Mascot / AlexandriaGlobal Switch Ultimo
400 Harris Street, Ultimo 2007. Different loading dock and after-hours process to Equinix. We treat Ultimo as its own site — it is not an add-on to a Gardeners Road ticket.
Same smart-hands scope: hardware, cabling, break-fix, live bridge. Same rule: we follow your MOP and stop if the floor does not match the runbook.
Dispatch to UltimoNextDC Macquarie Park
S1: 4 Eden Park Drive. S2: 6–8 Giffnock Avenue, Macquarie Park 2113. Our office is 8 Frederick Street, Artarmon — NextDC S3 and S6 sit on Broadcast Way in the same suburb. Named NextDC coverage on this page is S1 and S2. Other NextDC halls, including Artarmon, are booked once access is confirmed for that customer.
Dispatch to NextDC S1 / S2CDC Eastern Creek & Marsden Park
CDC Sydney campuses sit in Western Sydney. Eastern Creek is 17 Roberts Road — EC1–EC4 are the live halls (EC5 and EC6 as they come online). Marsden Park is 105–113 Hollinsworth Road; that campus is still being built out, so name the building on the ticket.
Dispatch to CDCAirTrunk, Macquarie Data Centres and Vocus Sydney are attended when we hold current access for that customer. We confirm the hall on the ticket. We do not advertise a guaranteed arrival time at every building in Sydney.
| Hall | Street | Suburb |
|---|---|---|
| Equinix SY1 / SY2 | 639 Gardeners Rd | Mascot 2020 |
| Equinix SY3 | 47 Bourke Rd | Alexandria 2015 |
| Equinix SY4 / SY5 | 200 Bourke Rd | Alexandria 2015 |
| Global Switch | 400 Harris St | Ultimo 2007 |
| NextDC S1 | 4 Eden Park Dr | Macquarie Park 2113 |
| NextDC S2 | 6–8 Giffnock Ave | Macquarie Park 2113 |
| CDC Eastern Creek (EC1–EC4) | 17 Roberts Rd | Eastern Creek 2766 |
| CDC Marsden Park | 105–113 Hollinsworth Rd | Marsden Park 2765 |
Streets are operator-published. Confirm the live access process in the facility portal before a change window. Orientation guide: Sydney data centres map.
How a Smart Hands Engagement Works
A simple, accountable process from request to completion report.
Submit a Request
Email or call us with your task requirements, preferred timeslot, and the data centre location. Urgent requests can be dispatched within the hour.
Engineer Briefing
We review your runbooks and diagrams, confirm clearance at the facility, and brief the assigned engineer on your exact requirements before dispatch.
On-Site Execution
Our engineer executes the task to specification, providing real-time status updates via your preferred communication channel throughout.
Completion Report
You receive a detailed completion report with photos, cable maps, and any observations — full accountability for everything touched.
How We Work
What working with us in a Sydney data centre actually involves.
Equinix SY1–SY5 at Mascot and Alexandria, NextDC S1/S2 at Macquarie Park, Global Switch at Ultimo, CDC Eastern Creek (17 Roberts Rd) and CDC Marsden Park (Hollinsworth Rd). Each hall has its own access and escort rules. Other metro sites when we hold clearance.
You supply the method of procedure and we follow it. If what we find on the floor does not match the runbook, we stop and call you.
Photos, port details, what changed and when — detailed enough to close a change ticket without a follow-up call.
Hardware failures and maintenance windows do not keep office hours, so neither does the phone.
Every Engagement Includes
Which Sydney data centres do you support?
Core halls are Equinix SY1–SY5 (Mascot and Alexandria), NextDC S1/S2 (Macquarie Park), Global Switch Ultimo, and CDC Eastern Creek and Marsden Park. AirTrunk, Macquarie Data Centres and Vocus Sydney are attended when we hold current access for that customer. We confirm the hall on the ticket.
Do you work at CDC Eastern Creek and Marsden Park?
Yes. CDC Eastern Creek is 17 Roberts Road — halls EC1–EC4 are live (EC5 and EC6 as they come online). CDC Marsden Park is 105–113 Hollinsworth Road. Name the building on the ticket; that campus is still being built out.
What is Equinix smart hands in Sydney?
On-site work inside Equinix SY1–SY5 when your staff cannot attend: rack and stack, cabling, break-fix and console. Equinix also sells its own Smart Hands product to tenants; eWEB TEC is a third-party engineer you clear onto the cage. We work 24/7 once that access is in place.
Are Equinix SY1 and SY2 in Mascot or Alexandria?
SY1 and SY2 are at 639 Gardeners Road, Mascot 2020. SY3 is 47 Bourke Road, Alexandria; SY4 and SY5 are at 200 Bourke Road, Alexandria. People often say “Equinix Mascot” for the whole campus. The ticket still needs the IBX code — access is per hall.
Our rack is in Rosebery, Botany or Waterloo — can you attend?
Yes. Those streets sit on the same Mascot–Alexandria campus belt. Name the hall on the ticket.
Do you work NextDC S3 in Artarmon?
NextDC S3 and S6 are on Broadcast Way, Artarmon — the same suburb as our Frederick Street office. Named NextDC coverage on this page is S1 and S2 at Macquarie Park. Other NextDC halls are booked once access is confirmed.
What is the difference between smart hands and remote hands?
Remote hands is a junior, directed task (power cycle, look at a light, reseat a cable). Smart hands is a technician who can follow a MOP, rack gear and troubleshoot. Book smart hands when the job needs judgement; remote hands when you are on the phone directing every step. Guide: https://ewebtec.com/blog/smart-hands-vs-remote-hands
What tasks can your Smart Hands team perform?
Our engineers handle rack & stack, complex cable management, parts replacement (RAM, drives, motherboards, NICs), advanced fault troubleshooting, and full hardware logistics including receiving and storage.
Can you receive and install new hardware shipments?
Yes, we manage the entire logistics process. We receive your hardware, verify the inventory against your manifest, store it securely, install it in your racks to your specifications, and power it on ready for your remote configuration.
Do you offer emergency call-outs?
Yes, we provide 24/7/365 emergency Smart Hands dispatch with rapid SLA response times to minimise your critical infrastructure downtime. We can often have an engineer on-site within 60–90 minutes.
How do you handle remote management during the task?
We work on a live bridge with your remote team throughout the task — sharing real-time status updates, acting on verbal instructions, and escalating to you the moment anything unexpected is discovered.
Do you provide documentation after the work?
Yes, every Smart Hands engagement concludes with a detailed completion report including photos of the before/after state, cable maps, serial numbers, and any relevant observations. Full accountability, always.
Is there a minimum charge, and what counts as after-hours?
Every smart hands call-out has a 2-hour minimum, covering travel, facility sign-in, the work and the report. Business hours are 8am–6pm Monday to Friday; nights, weekends and public holidays are after-hours. Planned change windows need 24 hours’ notice so the facility access request can clear: you lodge it and add our engineer, or we raise it on your account with written authority. Faults are dispatched 24/7. More detail in what smart hands costs in Sydney.
Ready to talk?
Call +61 407 453 817 or send a message — we will call you back.
Artarmon NSW 2064 · Narrabeen NSW 2101 · Sydney data centres 24/7