SMEs · offices · professional services
AI for small business — setup, Skills and workflows staff will use
AI agents for small business at eWEB TEC means Claude or ChatGPT set up properly, Custom GPTs or Claude Skills for repeated work, and workflows that book, follow up and file — without pretending a chatbot is a full employee.
- IT company since 2003
- Prices on the page
- A person approves anything with a dollar figure
- Australia-wide
- Typical jobs
- enquiries, FAQs, bookings, quote drafts, invoice nudges
- Products
- Setup · Skills/GPTs · Workflows
- Audience
- sole traders through ~30-person teams
- Proof model
- process and stack, not fictional star ratings
What we cover
What we typically cover
- After-hours and overflow enquiry capture
- FAQ answers from your approved script
- Appointment booking helpers and reminders
- Quote or proposal drafts for standard work
- Polite invoice reminders
- Handoffs into CRM, email or shared inboxes
Where to start
Where to start (decision table)
| If this is the pain… | Start with | Then |
|---|---|---|
| Free personal ChatGPT everywhere | Setup | Policy + training |
| Same emails rewritten daily | Skill / GPT | One assistant for that job |
| Leads never hit the CRM | Workflow | Form → draft → approve → file |
We do not sell a chatbot and call it a workflow.
Example jobs
What we build for small offices: two example jobs
Two common first builds for a 5–30 person office. Both write drafts. Neither sends anything on its own.
Example builds, described the way we scope them. They are not client case studies. We only publish those with the client's written OK.
Workflow Build
Shared inbox triage
- Starts with: the info@ inbox in Microsoft 365 or Google Workspace
- Make or n8n + ChatGPT: labels each email booking, quote, accounts or junk, and writes a reply into Drafts
- You approve: every reply. Drafts sit in Outlook or Gmail until a person presses send
- Why first: nothing leaves the business without a human, so it is safe in week one
Workflow Build
Overdue invoice nudges
- Starts with: Xero's overdue invoice list, checked each morning
- n8n + Claude: drafts a day-7 and day-14 reminder in your tone. Invoice number and amount come from Xero, not from the AI
- You approve: the day's batch in one go before anything sends
- Never automated: disputes, payment plans, any thread with a complaint in it
Prices
How we package the work (typical ranges)
Three named shapes, with typical ranges ex GST. Where you land in the range depends on seats, systems and how many Skills or steps you need: a five-person Tradify shop and a 25-person office are not the same job. Scope and price are written down after the free AI check, before work starts.
AI Starter Session
Typically $600–$999 + GST
Half a day. Company-owned seats, who pays, what not to paste, first Projects or knowledge files, and a recorded handover. For teams still on free personal ChatGPT.
Usually the right first buy.
Skill Pack
Typically $2,500–$5,000 + GST
Two to three weeks. Three to five Claude Skills or Custom GPTs on your real quotes, FAQs or SOPs, plus training. You own the files.
When the same email is rewritten every day.
Workflow Build
Typically $4,000–$9,000 + GST
Scoped n8n, Make or Zapier into email, Xero, ServiceM8 or Tradify, with a human approval step on money. Chat alone is not this.
When a lead must move between systems.
What the tools cost an Australian team (not our fee)
These are Anthropic and OpenAI list prices, converted roughly to Australian dollars for planning. Vendors usually bill in USD. GST may apply. Check the vendor checkout before you buy. Our fees are separate: an AI Starter Session is typically $600–$999, a Skill Pack $2,500–$5,000 and a Workflow Build $4,000–$9,000, all + GST.
Last checked 24 Sep 2026. USD→AUD at 1.50 for a planning figure only, ex GST. Sources: claude.com/pricing and OpenAI ChatGPT Business pricing (Team was renamed Business in Aug 2025).
| Plan | Vendor (USD) | About AUD / user / month | Notes |
|---|---|---|---|
| Claude Free / ChatGPT Free | $0 | $0 | Fine for experiments. Not company policy. |
| Claude Pro / ChatGPT Plus | about US$20 | about $30 | One person. No admin ownership when they leave. |
| ChatGPT Business (was Team) | US$25 monthly / US$20 annual | about $38 / $30 | Minimum 2 seats. Company workspace. |
| Claude Team Standard | US$25 monthly / US$20 annual | about $38 / $30 | Minimum 2 seats. Admin, SSO options. |
| Claude Team Premium / ChatGPT Business Premium seat | US$125 monthly / US$100 annual | about $188 / $150 | Higher usage / Claude Code style seats. Only if you need them. |
| Enterprise (either vendor) | Quote only | Quote only | Overkill for most 5–30 person teams we see. |
n8n, Make and Zapier are priced separately by those vendors. Self-hosted n8n can be cheap to run; Zapier gets expensive once tasks stack. We pick the runner after we see the job, not before.
Want to know where to start?
A short call — what your enquiries look like, who handles them now, and where things fall through. We will tell you which single change is worth making first.
- We ask which tools you already pay for (Microsoft 365 or Google Workspace, Xero, ServiceM8 or Tradify) and which job eats the most hours each week.
- You leave knowing the one thing worth doing first (setup, a Skill or a workflow) and what the Claude or ChatGPT licences would cost for your headcount.
- Free, 30 minutes, by phone or video call. No obligation.
No obligation and no pricing pressure. If it is not worth doing, we will say so.
How it runs
How it runs
- Free 30-minute AI check on time drains and tools
- Blueprint: what drafts vs what a human must approve
- Build and test
- Train your people; you keep ownership of prompts/skills
Named tools only. No mystery agent.
Fit
Who this is for (and who it is not)
Good fit
- Clinics, brokers, agencies, professional services, retail ops
- Teams losing leads after hours
- Owners who will review the first two weeks of output
Usually not first
- Want a fully unsupervised public chatbot on day one
- No time for a 30-minute discovery (we need that)
Questions
Frequently asked questions
What buyers ask before the first call: cost, safety, which tool, and what happens if you stop paying.
Book a free 30-minute AI checkWhat is an AI agent for small business in plain English?
Software and workflows configured around your services so routine enquiries, bookings and follow-ups are drafted or handled without living in the inbox — with humans for edge cases.
Should a small business start with a website chatbot?
Not always. Many SMEs get more value from Claude/ChatGPT setup, one Custom GPT or Skill, and a workflow on email or forms first.
How long does small-business AI setup take?
Setup and one solid workflow often land in two to three weeks once access and examples are ready.
Is AI for small business available outside Sydney?
AI setup and automation are delivered Australia-wide. Local IT support from eWEB TEC remains Northern Beaches and North Shore only.
What does eWEB TEC include?
Discovery, Claude/ChatGPT setup when needed, Skills or Custom GPTs, workflows into tools you use, training, and optional support — scoped after the free 30-minute AI check.
Will this replace my receptionist?
Usually it handles overflow and after-hours first. Humans keep complex and walk-in work.
How much does ChatGPT cost for a small Australian business?
ChatGPT Business (the old Team plan) is about US$25 per user per month billed monthly, or about US$20 on annual billing, with a two-seat minimum. In rough AUD that is about $30–38 per person before GST. Plus is about US$20 for one person and is not a company workspace. Check OpenAI’s checkout — they often bill USD.
How much does Claude Team cost in Australia?
Claude Team Standard is US$25 per user per month billed monthly, or US$20 on annual billing, with a two-seat minimum. That is roughly AUD $30–38 per person before GST at a 1.50 convert. Premium seats (more usage, Claude Code) are US$100–125. Enterprise is quote-only. Confirm on Anthropic’s site before you buy.
Do I need a Team plan or is Pro enough for five staff?
Five staff on personal Pro or Plus still means five personal accounts and no admin when someone leaves. For a company, ChatGPT Business or Claude Team (both from two seats) is the right shape. Pro is fine for one owner testing.
Can I use ChatGPT with client data in Australia?
Not on a free personal account, and not by pasting files into someone else’s login. Use a company-owned Business or Team plan, turn off training where the vendor allows, and keep quotes and invoices behind a human. This is hygiene, not legal advice.
Is Claude better than ChatGPT for writing quotes?
Claude is often stronger on long, careful documents. ChatGPT is often where the team already lives. We build the Skill or Custom GPT in the tool they will actually open in month three.
What happens to my Skills if I stop paying?
Claude Skills and Custom GPTs are files and instructions you should hold copies of. If you leave a vendor, you still have the documents. Workflows in n8n/Make/Zapier sit in your automation account. We do not lock you into a black box we own.
Will my staff actually use this after the first month?
Only if it sits where they already work and saves a job they hate. That is why we start with one bottleneck, train the people who do the work, and do not automate money without approval.
How much does eWEB TEC charge for AI setup?
Typical ranges, ex GST: an AI Starter Session is $600–$999 (half a day), a Skill Pack is $2,500–$5,000 (three to five Claude Skills or Custom GPTs over two to three weeks) and a Workflow Build is $4,000–$9,000 (a scoped n8n, Make or Zapier build). The free 30-minute AI check comes first, and scope and price are written down before any work starts. Claude or ChatGPT licences are billed separately by the vendor.
What happens in the free 30-minute AI check?
It is a free 30-minute phone or video call. We ask which tools you already pay for (Microsoft 365 or Google Workspace, Xero, ServiceM8 or Tradify) and which job eats the most hours each week. You leave knowing the one thing worth doing first (Claude or ChatGPT setup, a Skill or Custom GPT, or a workflow) and what the licences would cost. If AI is not the fix, we say so.
Book a free 30-minute AI check
Free, 30 minutes, phone or video. You leave knowing the one thing worth doing first. Packages typically run $600–$999 to $4,000–$9,000 + GST. Your price is written down after the call.
Artarmon NSW · Narrabeen NSW · Australia-wide AI delivery