Business IT support from Artarmon and Narrabeen
eWEB TEC has looked after small offices, clinics and trades businesses from Narrabeen and Artarmon since 2003.
Helpdesk and remote support, patching, endpoint protection, Microsoft 365 or Google Workspace management, and an engineer on site when something needs hands. One flat monthly fee.
- Since 2003
- On-site from Narrabeen and Artarmon
- Local engineers
- Plain-English support
- Area
- Northern Beaches and North Shore only for on-site managed IT
- Includes
- monitoring, helpdesk, Microsoft 365 hygiene, cybersecurity basics, on-site when needed
- Bases
- Artarmon (North Shore) and Narrabeen (Northern Beaches)
What business IT support includes
Six things a small office hands to us, from Artarmon and Narrabeen. The monthly plan covers the day-to-day; projects are quoted separately.
Helpdesk and remote support
Phone and remote-session help for passwords, printers, Outlook, Teams and the laptop that will not join the Wi-Fi.
Network security
Firewall management, endpoint protection and monitoring alerts that come to us.
Microsoft 365 and cloud
Migration and management of Microsoft 365, Google Workspace and Australian-hosted servers. Production data stays onshore; see sovereign cloud hosting for the residency detail.
Security reviews
Vulnerability checks, Essential Eight gap reviews and security policy updates.
Backup and disaster recovery
Automated backups, restore tests and a written recovery plan for a dead server or a ransomware hit.
Vendor management
We deal with your ISP, telco, software vendors and hardware suppliers, so you have one number to call.
What the monthly plan includes
One flat monthly fee covers the list below. Projects are quoted separately, before they start.
- Helpdesk calls and remote support included
- Proactive monitoring and alerting
- Security patch management and updates
- Antivirus and endpoint protection
- Quarterly IT strategy reviews
- Vendor and ISP management
- Cloud platform management (M365, Google Workspace, Azure)
- On-site visits across Northern Beaches and North Shore
- Asset register and IT documentation
- Critical incidents handled first
How onboarding works
Look at what you have
We go through your devices, network, software, security settings and vendor contracts.
Written plan
A flat monthly fee sized to your users and devices, in writing, before you sign.
Onboarding
We install monitoring, document your environment and take over the admin accounts, planned around your trading hours.
Where we work from
eWEB TEC has run business IT from Artarmon and Narrabeen since 2003: Dee Why through Mona Vale, Newport, Avalon and Manly on the Beaches, and North Sydney, Crows Nest and Artarmon on the Shore. Chatswood is not a regular patch. Flat-fee managed IT, cybersecurity and Microsoft 365, with an engineer who can drive to you.
How working with us runs
Helpdesk, proactive monitoring and on-site visits on a single fixed invoice. Project work is quoted separately, before it starts.
Our Artarmon and Narrabeen base means on-site work in your offices is a short drive rather than a cross-city trip, and you deal with the same engineers each time.
A server down or a phished account goes to the front of the queue. Planned work is booked around your trading hours.
Documentation, licences and admin accounts stay in your name. If you ever move on, you take your environment with you.
Suburbs we cover
On-site runs go from Narrabeen for the Beaches and from Artarmon for the North Shore.
Northern Beaches
North Shore
IT support by suburb
What does business IT support include?
Flat-fee helpdesk, monitoring, patching, Microsoft 365 hygiene, backups and on-site engineers from Artarmon (North Shore) and Narrabeen (Northern Beaches). Suburb-by-suburb coverage is on the Northern Beaches managed IT page.
Do you cover the Northern Beaches?
Yes. Managed IT services Northern Beaches covers the suburbs we visit from Narrabeen. Business IT support includes helpdesk, Microsoft 365, backups and on-site visits from both bases.
Do you cover all of Sydney?
No. Regular business-IT vans run from Artarmon (North Sydney, Crows Nest, St Leonards) and Narrabeen (Dee Why through Mona Vale, Newport, Avalon and Manly for IT). Chatswood is not a regular IT patch. Manly and Chatswood are not regular computer repair areas. Data-centre smart hands cover Sydney metro facilities separately.
How quickly can your team respond to an IT emergency?
Critical incidents go to the front of the queue. We start remotely, and an engineer drives from Narrabeen or Artarmon when it needs hands on site.
Can you help migrate our servers to the cloud?
Yes. Microsoft 365, Azure or our own Australian cloud, with a written cutover plan and a rollback path.
Do you support both Mac and PC environments?
Yes. We manage Windows and macOS fleets, and offices with more than one site.
How does onboarding work when we switch to eWEB TEC?
We start by going through your IT environment, put a flat monthly plan in writing, then install monitoring and document everything, planned around your trading hours.
What is the Essential Eight, and does a small office need it?
It is the Australian Signals Directorate’s baseline of eight controls: patching applications and operating systems, multi-factor authentication, restricted admin rights, application control, Office macro limits, browser hardening and backups. No law requires a private small business to meet it, but government clients, larger customers and some insurers ask. Maturity Level One across all eight is the sensible first target. Our Essential Eight guide maps each control onto a small Microsoft 365 office.
Ready to talk?
Call +61 407 453 817 or send a message and we will call you back.
Artarmon NSW 2064 · Narrabeen NSW 2101 · Sydney data centres 24/7