NDIS assistive technology support, setup and repairs in Sydney

When assistive technology stops working, you need someone who understands the technology. We set up, integrate, troubleshoot and repair the computers, software and networks around AAC, eye-gaze and switch systems, on-site across Sydney.

We do the technical work. Your OT, speech pathologist or AT advisor decides what is needed, and we make it work. Complex jobs are quoted before work begins.

Request technical support Call +61 407 453 817

Sydney IT company since 2003
On-site, Artarmon and Narrabeen
PC, Mac, iPad and networks
Quoted before work starts

Diagram of a communication computer connected to an eye-gaze camera, switch interface, accessible input, display, Wi-Fi network and remote support

What we do: Technical setup, integration, troubleshooting, repairs and ongoing support for assistive technology
What we don't do: Clinical or AT assessments, prescribing equipment, therapy or AAC training
NDIS status: Not an NDIS registered provider. Self-managed and plan-managed participants can engage us directly
Where: On-site Northern Beaches and North Shore. Remote support where the device allows it
Price: Quoted after we understand the equipment and the problem

What we can help with

The technology around the participant's assistive system

Specialist assistive technology problems are hard to solve with a normal computer repair company. Most of these systems are a Windows, macOS or iPadOS device running specialist software, with extra hardware attached, on a home network. That is the part we work on.

Communication devices

Dedicated speech-generating devices and communication computers: power, audio output, speakers, charging, operating system and the communication software itself.

AAC software and apps

Installing, licensing, updating and backing up AAC software such as Grid 3, TD Snap and Proloquo2Go, and moving a user's settings to a new device without losing them.

Eye-gaze systems

Eye trackers and their drivers, USB connection, display scaling, positioning of the camera relative to the screen, calibration software and the link into the communication software.

Switch access

Switches, switch interfaces, USB and Bluetooth pairing, and the switch settings in the software, in Windows, and in Switch Control on iPad and Mac.

Accessible computers

PCs and Macs set up for a specific access need: accessibility settings, user accounts, power and sleep settings that suit the user, and updates that don't arrive mid-conversation.

Screen readers and speech

Screen readers (NVDA, JAWS, Narrator, VoiceOver), magnifiers, speech-to-text such as Dragon and built-in dictation, and text-to-speech voices.

Specialist input devices

Large-key and keyguard keyboards, trackballs, joysticks, head pointers and alternative mice: drivers, button mapping, pointer speed and dwell settings.

Environmental control

Smart plugs, lights, TV and door controls operated from a communication device or voice assistant: the Wi-Fi, hubs, apps and accounts that make them respond. Fixed wiring stays with a licensed electrician.

Visual and tactile alerts

Doorbell, phone and alarm alerts that flash or vibrate, and the apps, receivers and network connections behind them.

Device and network integration

Getting the device, computer, display, switches, Wi-Fi, cloud accounts and remote support to work together as one system, and documenting how it is set up.

Product names are examples of software and hardware we can configure. They do not mean eWEB TEC is a supplier or agent for those brands.

When people call us

The calls we get, and what we check

Families and support workers usually know that something has changed, but cannot tell what. We work through the chain from power to software until we find the fault, then tell you what it is in plain English.

"My communication device has stopped working."

We diagnose the computer, software, peripherals, connections and configuration to find the technical problem.

Power, battery and charging
Operating system start-up and user account
Audio output and speaker
Communication software licence and user file

"The eye-gaze system isn't responding properly."

We look at the computer, operating system, drivers, calibration, connections and software, and work with your AT or clinical professional where settings need their judgement.

Eye tracker driver and firmware version
USB port, cable and power management
Display resolution and scaling
Lighting and camera position against the manufacturer's guide

"The switch works sometimes and then stops."

Intermittent faults usually come from a connection or a setting, and the switch itself is often fine. We test each link.

Switch, cable and jack
Switch interface, USB or Bluetooth pairing
Battery levels and sleep settings
Scan and switch settings in the software

"The new equipment has arrived and nobody can get it all working together."

We install, configure and connect the technology to the specification your OT, speech pathologist or supplier provided, then test it with the person and their carers.

Software, drivers and licences
Eye-gaze, switches and input devices
Wi-Fi, accounts and backups
Written notes on how it is set up

"An update has broken the system."

We investigate the software, configuration and compatibility, and restore the system where possible.

Which update changed what
Driver and software compatibility
Rolling back or reinstalling safely
Update settings so it doesn't happen mid-week again

"The old device is failing and a replacement is coming."

We move the user's set-up across so the new device works the way the old one did.

Vocabulary and user files backed up first
Licences transferred where the vendor allows
Access settings and peripherals re-matched
Old device wiped before it leaves the house

Integration

The fault is often between devices

A working setup can involve an AT device, a computer, a display, a mount, switches, an eye tracker, Wi-Fi, cloud accounts, several pieces of software and remote support. Each supplier supports their own part. When the fault sits between two of them, nobody owns it.

That gap is where we work. We have been making computers, networks and software work together for Sydney homes and businesses since 2003, and assistive technology is the same discipline with higher stakes.

Access methodEye-gaze camera, switches, touch, head pointer
Device supplier
AT software and user filesCommunication software, vocabularies, voices, licences
Software vendor
Connections between themDrivers, USB, Bluetooth, calibration, settings
Often nobody
Operating systemWindows, macOS or iPadOS, updates, accounts
eWEB TEC
HardwareComputer, display, audio, mount, power
eWEB TEC or supplier
Network and remote supportWi-Fi, cloud accounts, backups, remote access
eWEB TEC

Who repairs what

Some faults belong with the manufacturer or the supplier who provided the equipment. Knowing which is which saves weeks. We tell you straight when a job isn't ours.

Problem	Usually handled by	Where eWEB TEC fits
Hardware fault inside a dedicated speech-generating device or eye tracker	The manufacturer or original AT supplier, often under warranty	We confirm the fault is the device and not the computer, cable, network or settings before it is sent away
Equipment that is leased or hired	The rental provider	Same check first, then we hand over our findings
Which device, vocabulary or access method suits the person	Speech pathologist, OT or AT advisor	We set up what they specify and tell them if something won't work technically
Teaching the person to use their AAC	Speech pathologist or AT mentor	We show family and support workers the technical basics: restart, reconnect, restore
Windows, macOS or iPadOS, drivers, updates and accounts	eWEB TEC	Diagnose, repair, reinstall and restore
Wi-Fi, Bluetooth, network and remote access	eWEB TEC	Design, set up, secure and document
Mainstream hardware: PC and Mac parts, displays, cables, keyboards	eWEB TEC	Replace, test and commission on-site
Making all of the above work together	eWEB TEC	Integration, testing and written configuration notes

Services

Three ways we usually start

Each is quoted after we understand the equipment and the problem. We would rather spend ten minutes on the phone first than send an engineer to guess.

Assistive Technology Technical Assessment

Quotedafter a call about the equipment

A technical check of the existing device or system. It finds what is wrong and what it would take to fix.

Hardware and peripherals
Software, versions and licences
Connections, USB and Bluetooth
Network and remote access
Configuration and compatibility
Written findings you can pass to your plan manager, support coordinator or AT advisor

This is not a clinical or AT assessment. It does not decide what equipment a person needs.

Assistive Technology Setup and Integration

Quotedfrom the equipment list and specification

For newly supplied equipment, or a change to an existing system.

Software, drivers and licences installed
Eye-gaze, switches and input devices connected and configured
Display, audio and mounts matched to the computer
Wi-Fi, accounts, updates and backups set up
Remote support access, with consent
Tested with the person and carers, and written notes left behind

We work from the specification your OT, speech pathologist or supplier provided.

Assistive Technology Repair and Recovery

Quotedafter diagnosis

For systems that have stopped working or have become unreliable.

Diagnosis across hardware, software and network
Replacement parts for mainstream hardware
Operating system repair or reinstall
User files, vocabularies and settings restored
Specialist equipment reconnected
Tested and commissioned before we leave

Manufacturer hardware faults and warranty claims go back to the supplier. We tell you when that is the case.

Ongoing technical support

Once a system is working, most families want one number to call when something changes. After a first job we can agree ongoing support that covers remote sessions where the device allows them, on-site visits, configuration changes, managed software updates, replacement device setup, technical advice and a point of contact for carers and support workers. It is set up as an agreed arrangement for your system.

NDIS funding

Can NDIS funding be used for assistive technology repairs and support?

Often, yes, but it depends on the participant's plan and circumstances, and on the assistive technology meeting the NDIS requirements. We don't decide what the NDIS will fund, and we can't get funding approved. We can quote the technical work and help you understand what information your plan manager, support coordinator or AT advisor may need.

eWEB TEC is not an NDIS registered provider. Self-managed and plan-managed participants can use unregistered providers, so they can engage us directly. NDIA-managed participants need a registered provider for NDIS-funded supports. In that case we can work alongside your registered AT supplier or provider, or give you our technical findings to take to them.

Where repair money sits in an NDIS plan

Kind of work	What the NDIS says
Repairs and maintenance of AT you use	Funding is included in the plan for all AT the participant currently uses. It is added when mid-cost to high-cost AT is approved, and no AT assessment is needed for it to be included.
Small repairs	Core supports budget, under consumables.
Major repairs and regular servicing	Capital supports budget, under assistive technology repairs and maintenance.
Accidental damage	Covered by the repairs and maintenance funding, because warranties usually don't cover it.
Faulty when supplied	A warranty matter with the supplier. Consumer rights apply to AT bought with NDIS funding.
Not enough funds left	Call the NDIS on 1800 800 110 to ask about more funding for AT repairs.

Quotes, urgent repairs and plan management

Situation	What happens
Repair over $1,500	A quote must be given to the NDIA before a payment request is accepted. We write itemised quotes: the fault, what was tested, parts and labour.
Repair under $1,500	No quote is needed by the NDIA. We still quote you before we start.
Urgent repair	Applies when the AT stops working, there's no back-up, and there's a risk to safety or wellbeing. Communication AT is included. In most cases the NDIS caps urgent repairs at $3,000 for AT valued above $15,000, and $800 for most other AT.
Self-managed	You pay us, then claim against your plan.
Plan-managed	Confirm funds with your plan manager first. We send the invoice to your plan manager, who pays and claims against the plan.
NDIA-managed	Needs a registered provider. Talk to us first and we'll tell you honestly whether we can help alongside your registered supplier.

What is less straightforward

Replacement, not repair

Replacing a device is a separate process from repairing it and may need new evidence from your AT advisor. Our technical findings can support that conversation, but can't replace it.

Everyday laptops, tablets and phones

Mainstream devices are generally not NDIS funded unless they are the assistive technology for that person, for example a tablet that is their communication device. Check with your plan manager or AT advisor.

Training and mentoring

Learning to use AT is a different support from repairing it, usually delivered by a speech pathologist or AT mentor. We don't provide it.

Some work needs a professional's evidence

Where a change affects how the person accesses or uses their AT, your OT, speech pathologist or AT advisor may need to be involved first. We'll say so before quoting.

Source: NDIS, How to repair assistive technology and How to urgently repair assistive technology, checked 27 September 2026. NDIS rules change, so confirm your funding pathway with your plan manager, support coordinator or AT advisor.

How it works

Four steps, no surprise work

Tell us what's wrongPhone or send an online enquiry. List the equipment if you can: device, software, switches, eye tracker, computer.
We identify the technology problemHardware, software, configuration, connectivity, network or integration. Sometimes that is clear from the call, sometimes it needs a technical assessment.
We quote the technical workA written quote before work begins. Where a specialist assessment or the manufacturer is needed, we explain what has to happen and who does it.
We get the system workingConfigure, repair, integrate and test with the person and their carers, then leave written notes on how it is set up.

Who we work with

The technical specialist on your team

NDIS participants
Parents
Carers
Families
Occupational therapists
Speech pathologists
AT advisors
Support coordinators
AT suppliers
Disability support organisations

For OTs, speech pathologists and suppliers: send us the specification and the equipment list. We do the technical side, test it with the person, and report back to you. We work with your existing OT, speech pathologist, AT advisor or supplier wherever a clinical or functional assessment is required.

What eWEB TEC does

Installs and configures AT software, drivers and peripherals
Connects devices, displays, switches and networks into one working system
Diagnoses and repairs hardware, software and connection faults
Restores lost settings, user files and vocabularies from backup
Writes technical findings and itemised quotes
Supports the system remotely and on-site afterwards

What stays with your clinicians and supplier

Deciding what equipment a person needs
Clinical, functional or AT assessments
Choosing vocabulary, access method or positioning
Training the person to use their AAC
Warranty repairs inside manufacturer hardware
Getting NDIS funding approved

Not a fit for this service: a slow home laptop or a printer that won't print, unless it is part of the AT system. For those, see computer repairs.

Why eWEB TEC

People who understand computers and make complicated equipment work

Since 2003

A Sydney IT company for over twenty years, with offices in Artarmon and Narrabeen.

We come to you

On-site across the Northern Beaches and North Shore, at home, school, day program or work. There is no drop-off counter.

PC, Mac and iPad

Windows, macOS and iPadOS, including accessibility settings, accounts and update management.

Networks and Wi-Fi

Home and business networks, Bluetooth, and the Wi-Fi coverage that communication and environmental-control devices depend on.

Security, cloud and backups

Remote access set up safely, accounts protected, and configuration backed up so a failed device doesn't mean starting again.

No offshore helpdesk

You deal with Sydney engineers who come back to the same system.

Areas

Where we work

On-site across the Northern Beaches from our Narrabeen base (Dee Why, Collaroy, Narrabeen, Warriewood, Mona Vale, Newport, Avalon) and the North Shore from Artarmon (Artarmon, St Leonards, Crows Nest, North Sydney). Larger setup and integration projects elsewhere in Sydney by arrangement. Remote technical support can be available anywhere, where the device allows it and the participant or their guardian consents.

Frequently asked questions

What families, carers and coordinators ask before the first call.

Request technical support

Is eWEB TEC an NDIS registered provider?

No. eWEB TEC is not an NDIS registered provider. Self-managed and plan-managed participants can use unregistered providers, so they can engage us directly. NDIA-managed participants need a registered provider for NDIS-funded supports; talk to us first and we will tell you whether we can help alongside your registered AT supplier.

Will the NDIS pay for my assistive technology repair?

It depends on the participant's plan and circumstances. NDIS plans include repair and maintenance funding for assistive technology the participant currently uses, but we cannot promise any repair will be funded. We quote the technical work and tell you what information your plan manager, support coordinator or AT advisor may need.

Do I need a quote for an NDIS-funded AT repair?

For repairs over $1,500 the NDIA needs a quote before a payment request is accepted. Under $1,500 no quote is needed by the NDIA. We give you an itemised written quote before starting either way.

Can you tell us which communication device or eye-gaze system to get?

No. That decision belongs with the person's speech pathologist, OT or AT advisor. We can tell them whether a proposed setup will work technically with the existing computer, network and equipment, and then install and configure what they specify.

Do you repair dedicated AAC devices and eye trackers?

We work on the computer, operating system, software, connections, peripherals and network around them, and we repair mainstream hardware. Faults inside manufacturer hardware, and anything under warranty or leased, usually go back to the manufacturer or supplier. We confirm where the fault is first so the device is not sent away for a settings or cable problem.

Do you come to the house?

Yes. Our work is on-site, at home, school, a day program or work, across the Northern Beaches and North Shore. Larger setup and integration projects elsewhere in Sydney are by arrangement. There is no drop-off counter.

Can you support assistive technology remotely?

Often, where the device allows remote access and the participant or their guardian consents. Some dedicated communication devices are locked down and need an on-site visit. We set up remote access securely as part of a setup job.

Do you train the person to use their AAC?

No. Learning to use AAC is a separate support, usually from a speech pathologist or AT mentor. We show family, carers and support workers the technical basics: how to restart, reconnect, update and restore the system.

How much does assistive technology support cost?

Each job is quoted after we understand the equipment and the problem. Most work is a defined job: a technical assessment, a setup and integration, or a repair and recovery. Call +61 407 453 817 or use the contact form with the equipment details.

Assistive technology not working?

Call +61 407 453 817 or send the details: what the equipment is and what it's doing. We'll call you back.