NDIS AT repairs: who can do the work
If you own the assistive technology, you choose the repairer. If you hire or lease it, the company you hired it from normally repairs it. The NDIA asks for a quote before it will accept a payment request when the repair is more than $1,500. Under $1,500 it does not. eWEB TEC is not an NDIS registered provider, so self managed and plan managed participants can engage us directly. NDIA managed funding has to go through a registered provider.
Who can repair it
The NDIA splits this on two facts: whether you own the equipment, and how the plan is managed. Its repair page and its low cost assistive technology page were both current when this guide was written on 30 September 2026. The NDIA also says it is updating pages for new legislation, so check the linked page before you rely on a dollar figure.
| How the plan is managed | Who can do NDIS funded work | How it is paid |
|---|---|---|
| Self managed | Any supplier | You pay, then claim from the plan |
| Plan managed | Any supplier | You or the provider sends the invoice to the plan manager |
| NDIA managed | A registered NDIS provider | The registered provider claims from the NDIA |
If you own the device, contact the repairer you prefer. If you are not sure who that is, the NDIA points you to its provider finder, your assistive technology advisor or support coordinator, or 1800 800 110. If you hire or lease it, contact that provider first.
eWEB TEC is not registered. Self managed and plan managed participants can book us. If the plan is NDIA managed, we can still find the technical fault and hand the findings to your registered supplier, or work beside them. We say which of those applies before anyone is invoiced. Sources: How to repair assistive technology and How to buy low cost assistive technology.
The $1,500 line
Low cost assistive technology, on the NDIA page, means items under $1,500 that are NDIS supports. Repairs use the same number.
| Repair cost | What the NDIA asks for | What we do |
|---|---|---|
| More than $1,500 | A quote before a payment request can be accepted | A written itemised quote before we start |
| Under $1,500 | No quote required by the NDIA | A written itemised quote before we start anyway |
The NDIA page says more than $1,500 needs a quote, and less than $1,500 does not. It does not spell out a repair of exactly $1,500. Ask the plan manager, or the NDIA on 1800 800 110, if the quote lands on that number.
Our assistive technology jobs are quoted per job. The computer repair prices (on site A$145 an hour including GST, remote A$95 an hour, and the other published jobs) are for ordinary PC and Mac repairs. They are not an NDIS price.
What we can and cannot do
| We do | We do not |
|---|---|
| Set up, connect and repair the computer, software, cables and network around AAC, eye gaze and switch access | Clinical or AT assessments, prescribing a device, or training someone to use AAC |
| Tell the speech pathologist or occupational therapist whether a proposed setup will work with the computer already there | Decide which communication device someone should get |
| On site visits on the Northern Beaches and North Shore. Larger Sydney jobs by arrangement | A drop off counter, loan equipment, or screen replacement |
| Check whether a fault is a setting or a cable, so a device is not sent away for nothing | Manufacturer hardware faults, warranty repairs, or repairs to gear you hire or lease |
The service page is NDIS assistive technology support. High cost equipment assessments belong with an assessor. The NDIA says advisors and assessors can advise on low cost and mid cost items, and assessments for high cost items can only be completed by an assessor. Source: How to provide assistive technology to participants.
What to have ready
- Consent from the participant or their guardian for us to look at the device.
- Whether the plan is self managed, plan managed or NDIA managed.
- Whether you own the device, or hire or lease it.
- The device name, what it is doing, and a photo of any error.
- The speech pathologist, occupational therapist or AT advisor, if a setting is a clinical decision.
FAQ
Can a participant book eWEB TEC for an NDIS funded repair?
Self managed and plan managed participants can, because eWEB TEC is not an NDIS registered provider and those two funding types can use any supplier. NDIA managed funding has to go through a registered provider. We will say which applies before anyone is invoiced.
Does every NDIS repair need a quote?
The NDIA asks for a quote before it will accept a payment request when the repair is more than $1,500. Under $1,500 it does not. We still send a written itemised quote before we start, whatever the amount.
Can you choose an eye gaze or communication device?
No. A speech pathologist, occupational therapist or AT advisor decides the device. We can say whether a proposed setup will work with the computer, cables and network already in place, then install what they specify.
The device is on hire. Can you repair it?
Call the company you hire or lease it from first. The NDIA says that provider normally does the repair. We can still check whether the fault is a cable, a setting or the computer, so the device is not sent away for nothing.
Related service: NDIS assistive technology support · contact eWEB TEC.
Equipment playing up?