IT Support for North Sydney Businesses
IT support for North Sydney and the lower North Shore from Artarmon: managed IT, cybersecurity, Microsoft 365 and on-site engineers. Not city-wide Sydney IT. Since 2003.
- Since 2003
- From our Artarmon head office
- Local engineers
- Plain-English support
- Focus
- North Sydney CBD and lower North Shore
- Base
- 8 Frederick Street, Artarmon
- Typical
- professional firms, hybrid fleets, secure guest Wi‑Fi
What we look after in North Sydney
The monthly plan covers these. Project work, like an office move or a migration, is quoted separately before it starts.
Managed IT support
Helpdesk, monitoring and on site visits for North Sydney offices on one flat monthly fee.
Network and firewall
Firewall management, switching, Wi-Fi and site-to-site links for North Sydney offices.
Cybersecurity
Endpoint protection, patching, multi-factor sign-in and a plan for when an account is phished.
Microsoft 365 and cloud
Microsoft 365, Azure and hybrid set-ups, with data kept in Australian regions where the service allows.
IT planning
A written IT plan, procurement advice and a quarterly review of what needs replacing.
North Sydney towers and the lower North Shore
IT support in North Sydney is run from Artarmon, 8 Frederick Street, not from the Beaches base. Walker Street, Mount Street, Miller Street and the Berry Street towers are a short run down the Pacific Highway.
The work here looks like a small floor in a tower, not a shopfront: Microsoft 365 tenants, Teams or Zoom meeting-room kits, a printer contract nobody owns, and hybrid staff who only notice the VPN when they come in two days a week. Neutral Bay and Military Road suites, Crows Nest on Willoughby Road, and the St Leonards edge are the same Artarmon run.
Building access, loading docks and after-hours security sign-in matter more than in Mona Vale. We take the loading instructions before we set out. We do not promise a two-hour miracle through a lift lobby we have never been told about. After 6pm many towers want a photo ID and a host on the floor.
On-site stay is still North Shore and Northern Beaches only. City data-centre work is a different service: smart hands at Equinix, NextDC or Global Switch. AI setup is Australia-wide.
- Focus: North Sydney CBD, Neutral Bay, Crows Nest, St Leonards edge
- Base: Artarmon HQ, 8 Frederick Street
- Related: IT support Artarmon, computer repairs
Questions people actually ask here
Do you come from the Beaches for a North Sydney tower?
No. North Sydney is an Artarmon job. The Beaches base covers Dee Why through Mona Vale.
Do you provide IT support across all of Sydney?
No. On-site IT support from 8 Frederick Street, Artarmon covers North Sydney and the lower North Shore. We do not cover Parramatta or the CBD office parks. Northern Beaches jobs run from Narrabeen. Smart hands cover Sydney data centres separately.
Can you work after the building’s security desk closes?
If you arrange after-hours access we can. Send the loading-dock rules and the host’s name before we leave Frederick Street. We will not guess our way past a night desk.
What the monthly plan includes
- Helpdesk calls and remote support included
- Proactive monitoring and alerting
- Security patch management and endpoint protection
- On-site visits across North Sydney and North Shore
- Microsoft 365, Azure, and Google Workspace management
- Quarterly IT strategy reviews and technology roadmaps
- Priority attendance for critical incidents
How working with us runs
Helpdesk, proactive monitoring and on-site visits on a single fixed invoice. Project work is quoted separately, before it starts.
Our Artarmon base means on-site work in North Sydney is a short drive rather than a cross-city trip, and you deal with the same engineers each time.
A server down or a phished account goes to the front of the queue. Planned work is booked around your trading hours.
Documentation, licences and admin accounts stay in your name. If you ever move on, you take your environment with you.
Nearby suburbs we cover
Frequently asked questions
The questions people ask before the first call.
Talk to us about IT supportDo you provide IT support for businesses in North Sydney CBD?
Yes: CBD towers and the lower North Shore, from our Artarmon office a short drive away. Critical incidents go to the front of the queue.
Do you provide IT support across all of Sydney?
No. On-site IT support from 8 Frederick Street, Artarmon covers North Sydney and the lower North Shore. We do not cover Parramatta or the CBD office parks. Northern Beaches jobs run from Narrabeen. Smart hands cover Sydney data centres separately.
Can you act as our outsourced IT department in North Sydney?
Yes. Helpdesk, patching, vendors and a quarterly IT plan, so there is no need for an in-house IT person.
Do you support enterprise and corporate businesses in North Sydney?
Yes, from small professional firms to mid-sized offices across several floors or sites: firewalls, site-to-site links and a written IT plan.
How quickly can you respond to a server or network outage in North Sydney?
We start remotely, then send an engineer from Artarmon if it needs hands on site. Critical incidents go to the front of the queue. Monitoring alerts come to us, so we often know about a failure before you call.
Ready to talk?
Call +61 407 453 817 or send a message and we will call you back.
Artarmon NSW 2064 · Narrabeen NSW 2101 · Sydney data centres 24/7